Waste Removal Fulham Service Terms and Conditions

These Terms and Conditions govern the provision of waste removal and related services by Waste Removal Fulham to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not use our waste collection or clearance services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual, business, company or organisation that requests or receives services from Waste Removal Fulham.

Services means any waste collection, removal, clearance, loading, transport, recycling or disposal work carried out by Waste Removal Fulham.

Booking means any request for Services made by the Customer and accepted by Waste Removal Fulham.

Waste means any materials, items, goods, rubbish, junk or debris to be collected or removed as part of the Services, excluding prohibited or hazardous items as set out in these Terms and Conditions.

Quotation means an estimate of price for the Services provided to the Customer by Waste Removal Fulham, whether given in writing, electronically or verbally.

2. Scope of Services

Waste Removal Fulham provides waste collection, rubbish removal and clearance services for domestic and commercial premises. Our services include, but are not limited to, household waste removal, office clearance, garden waste collection, bulky item removal and general rubbish collection.

All Services are subject to availability and to the waste type and volume being suitable and lawful for collection, transport and disposal. We reserve the right to refuse any job or any item where we reasonably consider that it is unsafe, prohibited, illegal or unsuitable for collection or disposal.

3. Booking Process

Customers may request a Booking by telephone, email or online enquiry. We may ask you to provide information including, but not limited to, your name, contact details, service address, access details, description of the Waste, estimated volume or weight, and preferred date and time for the collection.

Any Quotation provided before our operatives attend the premises is based on the information supplied by the Customer. If, upon arrival, the Waste is materially different in type, volume, location or access from that described, we may adjust the Quotation or refuse to carry out all or part of the Services.

A Booking is not confirmed until we have acknowledged acceptance of the Booking and, where applicable, any required deposit or pre-payment has been received. We may make Booking confirmations subject to specific time windows rather than exact arrival times.

By making a Booking, you confirm that you are at least 18 years old and that you have the authority to enter into this agreement on your own behalf or on behalf of any business or organisation you represent.

4. Access and Customer Responsibilities

The Customer is responsible for providing clear, safe and reasonable access to the Waste and to the property where the Services are to be carried out. This includes ensuring that any necessary permissions, keys, security codes or parking arrangements are in place before our arrival.

If we are unable to carry out some or all of the Services because of inadequate access, unsafe conditions, lack of permission, or restrictions beyond our reasonable control, we may charge a call-out fee or a proportion of the quoted price to cover our time and costs.

The Customer must ensure that all Waste to be collected is clearly separated from items not intended for removal. We accept no responsibility for items that are removed in error because they were not clearly identified or were stored with Waste designated for collection.

The Customer warrants that they have the legal right to arrange for the removal of the Waste from the premises and that our removal of the Waste will not infringe the rights of any third party.

5. Quotations and Pricing

Quotations are usually based on the estimated volume, weight, type of Waste, access conditions and distance from the vehicle to the Waste. Quoted prices may also include labour charges, disposal fees and any additional services requested by the Customer.

All prices are expressed in pounds sterling and may be subject to VAT where applicable. We will notify you if VAT applies to your Booking.

We reserve the right to revise a Quotation if:

The Waste differs significantly from the description provided when the Quotation was given.

Additional labour, time or equipment is required to safely complete the Services.

Access is more restricted or hazardous than originally described.

Additional items are presented for collection that were not originally included.

Any revised price will be agreed with the Customer before the Services continue. If agreement cannot be reached, we may cancel the Services and may charge a reasonable fee for attendance and any work already undertaken.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full on completion of the Services, on the same day that the Services are provided. We may, at our discretion, require full or partial payment in advance, especially for larger commercial clearances or repeated service arrangements.

We accept commonly used payment methods, which may include cash, debit or credit card, or bank transfer. We do not accept payment by cheque unless agreed in advance.

For commercial Customers with approved accounts, payment terms will be as stated on the invoice, usually within a specified number of days from the invoice date. Late payments may incur interest and administrative charges, calculated at a reasonable rate allowed by applicable law.

If payment is not received when due, we reserve the right to suspend further Services and to pursue recovery of any outstanding amounts, including any legal or collection costs incurred.

7. Cancellations and Amendments

The Customer may cancel or amend a Booking by contacting us by telephone or email. We request as much notice as possible so that we can manage our schedule efficiently.

Where a Booking is cancelled by the Customer with at least 24 hours notice before the agreed arrival time, no cancellation fee will normally be charged, unless otherwise specified for large or specialist jobs. For cancellations with less than 24 hours notice, we may charge a reasonable cancellation fee or call-out charge to cover our costs and loss of opportunity.

If the Customer is not present at the property at the agreed time, or if we are unable to obtain access as arranged, this may be treated as a late cancellation and may be subject to a cancellation fee or minimum charge.

We reserve the right to cancel or re-schedule a Booking due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or legal or regulatory changes. In such cases we will endeavour to notify you as soon as reasonably possible and to arrange an alternative time for the Services.

8. Waste Types and Regulations

Waste Removal Fulham operates in accordance with applicable UK waste management legislation and regulations. All Waste collected is transported and disposed of at authorised facilities wherever possible, with an emphasis on reuse, recycling and responsible disposal.

We do not collect certain prohibited or hazardous materials, which may include, but are not limited to, asbestos, medical or clinical waste, pressurised gas cylinders, certain chemicals, solvents, oils, explosives, radioactive materials, and any items classified as dangerous goods. If you are unsure whether your Waste contains restricted items, you must inform us before making a Booking.

The Customer is responsible for declaring any hazardous or potentially hazardous materials in the Waste. If we discover restricted or dangerous items during the collection that have not been disclosed, we may refuse to remove them, may adjust the price, or may cancel the Services. The Customer will remain responsible for any costs or liabilities arising from the incorrect description or concealment of such items.

From the moment the Waste is loaded onto our vehicle, it becomes our responsibility for the purposes of transport and disposal, subject to any applicable laws. Prior to loading, all Waste remains the property and responsibility of the Customer.

9. Service Standards and Time Windows

We aim to provide a reliable, efficient and courteous service. However, any arrival times given are estimates and may be subject to traffic, weather, operational constraints and other factors beyond our direct control. Time windows are provided in good faith but are not guaranteed.

If we anticipate a significant delay, we will make reasonable efforts to contact the Customer and provide an updated estimated time of arrival, or to re-arrange the Booking if necessary.

10. Damage, Liability and Insurance

We will exercise reasonable care and skill in providing the Services. Our operatives will take reasonable steps to avoid causing damage to the property while carrying out Waste removal and collection.

The Customer is responsible for preparing the site and items for removal, including protecting floors, walls or fixtures where necessary. We accept no liability for wear and tear, pre-existing damage, inherent defects, or items that are fragile, poorly constructed, or not suitable for moving.

If damage occurs as a direct result of our negligence, the Customer must notify us as soon as reasonably possible and, in any event, within 7 days of the date of the Services. We may request evidence, including photographs and access to inspect the damage. Our liability for any proven loss or damage shall be limited, at our option, to repairing the damage, replacing the item, or paying fair compensation, subject to a reasonable maximum consistent with our insurance cover.

We shall not be liable for:

Any indirect, consequential or economic loss, including loss of profit, business, opportunity or goodwill.

Any loss resulting from delay, failure to perform, or partial performance where such delay or failure is due to circumstances beyond our reasonable control.

Any loss arising from the Customer's failure to comply with these Terms and Conditions, including failure to provide accurate information, adequate access or proper instructions.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited.

11. Customer Indemnity

The Customer agrees to indemnify and hold harmless Waste Removal Fulham, its employees and agents from and against any claims, losses, damages, costs and expenses arising out of:

The Customer's breach of these Terms and Conditions.

The inclusion of prohibited, hazardous or illegal materials in the Waste.

Any claim by a third party alleging that the removal of the Waste infringed their rights or was carried out without proper authority.

12. Complaints and Disputes

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing full details of the issue. We will investigate your complaint and aim to respond within a reasonable time frame.

We may request additional information or evidence from you to help us resolve the matter. Where appropriate, we will seek to agree a fair and proportionate solution, which may include rectification work, a partial refund or another form of resolution.

13. Data Protection and Privacy

We collect and process personal data provided by Customers in order to manage Bookings, deliver Services, process payments and handle enquiries. We will handle your personal information in accordance with applicable data protection law.

We may use your contact details to communicate with you about your Booking, to send invoices and receipts, and to inform you of important service-related information. We will not sell your personal data to third parties.

We may retain records of Bookings, invoices and communications for administrative, legal and accounting purposes for as long as reasonably necessary or as required by law.

14. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you, and will apply to future Bookings. The Terms and Conditions in force at the time of your Booking will normally apply to that Booking.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any written Quotation or service description we provide, constitute the entire agreement between the Customer and Waste Removal Fulham in relation to the Services. They supersede any prior understandings, representations or agreements, whether written or verbal.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By placing a Booking for waste removal or collection with Waste Removal Fulham, you confirm that you have read, understood and agree to these Terms and Conditions.